During the week of February 22nd, CSG President and CEO, Mike Morrone traveled to every CSG branch to kick off 2010 by rolling out our Corporate Strategic Initiatives, along with our new Mission Statement and Esprit de Corps. 

CSG's mission for 2010 and beyond, is known as, “Exceed Every Expectation Every Time,” or “E4.”   You will be seeing and hearing a lot about E4 in the days and months to come. 

We look forward to servicing our customers, providers and each other with a renewed sense of pride and energy, demonstrating our commitment to service and quality; all delivered with a sense of urgency!  We thank you for your continued loyalty and support of our efforts as together we aim to “Exceed Every Expectation Every Time!”

As CSG is committed to providing continuing education for our employees, clients and providers, 2009 marked our inaugural year of CSG University.  CSG proudly hosted over 20 seminars in 2009 from our various branch locations, client locations and at industry events and also made these sessions available remotely via our webinar offerings.

On a monthly basis, CSG offers educational seminars on relevant and cutting-edge topics related to Workers’ Compensation, Automobile and Group Health medical claims.  We accomplish this by tapping into the resource and expertise that we have in our Medical Directors as well as our highly credentialed CHN PPO and EPO panel providers.  These seminars provide face-to-face interaction between Providers, Nurses, Adjusters and other key personnel who are involved in Medical Claims Management.  Customers are invited to attend these seminars in person, or can participate via a CSG webinar.  To check out past seminars or register for one of our upcoming 2010 sessions, please visit us at: www.csg-inc.net, under the CSG University tab.

CSG Proudly Welcomed over 60 new client groups in 2009

The CSG family of clients grew in 2009 as we added over 60 new members for Managed Care, PPO and Associated Medical Services.  Clients span Workers’ Compensation, Group Health and Auto Medical lines of business.  Providers wishing to receive a full listing of clients may visit our website at www.CHN.com or email us at NetOps@CHN.com

CHN PPO Network Expansion!

In 2009 the CHN PPO network added over 5,500 provider locations to its comprehensive network of providers.  Major accomplishments include:

• Re-contracting with over 20 Acute Care Hospitals

• Contracting with the prestigious Rothman Institute which includes over 60 physicians

• The addition of Millennium Surgical Center

What CSG's Clients are saying...

"I want to send this email to let you know about the outstanding work your employee has done. She is so caring, efficient and professional. She helped me process my claim and went out of her way to find out the extra information that was necessary for it. "

"I just wanted to let you know how helpful your employees have been to me these past couple of months.  They all take time out of their busy schedules to help answer my questions which ultimately helps make my job easier.  Their assistance is greatly appreciated!"

"I received a call from our Captain today complimenting us on our quick and efficient handling of a case.  He faxed in the report which your employee received yesterday.  And the IW has already seen an ortho specialist as of 8:30 this morning. The police dept is impressed with our aggressiveness/responsiveness.

Thank you all, they are please with the speed in which we assisted one of their officers in getting appropriate treatment.

Just wanted to pass along…"

" I realized how exceptionally well CSG performed. I had some unusual requests and cases that could have fallen apart. They did not."

"I received a call this morning from one of our CHN participating physicians, who had a question about the denial of a code. During the course of our conversation, the physician mentioned that two of our CSG employees were very helpful and courteous in assisting him. He was also happy that people actually answered the phones."

"Thank you CSG for the great job as it is clear in reading the DRP’s decision that he relied heavily on your peer review report in reaching his decision.  The timeliness of the pre-cert responses also played an important role as it does in all of our arbitration cases.  Thanks to everyone involved – this was a great win!"

"I just wanted to let CSG know that I am very happy with all that you have done on my claim. This was an especially difficult claim, dealing with issues that are certainly beyond what we usually deal with. You kept in contact with the doctor’s office and did everything that I asked you to do. I just wanted you to know that your efforts are appreciated. "

"Thank You!
CSG has helped me Immeasurably. The small act of kindness and integrity has raised my opinion of your company and the process that it has enabled us to go through. Thank you for the help CSG gave me and the patience CSG showed when I was at my wits end. I am more than pleased with the job CSG has done."